Privacy Policy

1

Introduction

Welcome to Goencar Taxi ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Service").

This policy applies to all users of our Service, including passengers who book rides ("Users") and drivers who provide transportation services ("Drivers" or "Driver Partners"). By using our Service, you agree to the collection and use of information in accordance with this policy.

Important Notice

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access or use our Service. We may update this policy from time to time, and we will notify you of any changes by posting the new Privacy Policy on this page.

2

Information We Collect from Users

2.1 Personal Information

When you register as a User, we collect:

Name: Your full name as provided during registration
Phone Number: Your mobile phone number for account verification and communication
Email Address: Your email address for account notifications and updates (optional)
Profile Picture: Your profile photo (optional)
Payment Information: Payment method details, including credit/debit card information, UPI details, or wallet information (processed securely through third-party payment gateways)

2.2 Location Information

To provide our Service, we collect location data:

Real-time Location: Your current location when you request a ride (collected only when the app is active)
Pickup and Drop-off Locations: Addresses or coordinates of your ride destinations
Location History: Historical location data for improving service quality and safety

Location Privacy: We only access your location when you actively use the app to book a ride. You can disable location services in your device settings, but this may limit app functionality.

2.3 Ride Information

Ride booking details (date, time, pickup, destination)
Vehicle type preferences
Special instructions or requirements
Ride history and trip records
Ratings and reviews you provide

3

Information We Collect from Drivers

3.1 Personal and Professional Information

Full Name: Legal name as per government-issued ID
Phone Number: Primary and alternate contact numbers
Email Address: For account communications
Date of Birth: For age verification
Profile Photo: Driver profile picture
Government ID: Aadhaar card, PAN card, or driving license details
Address: Permanent and current residential address
Emergency Contact: Name and phone number of emergency contact person

3.2 Vehicle Information

Vehicle registration number
Vehicle make, model, year, and color
Vehicle registration certificate (RC)
Vehicle insurance details
Vehicle fitness certificate
Vehicle photos (interior and exterior)

3.3 Financial Information

Bank account details for earnings transfer
PAN card number for tax purposes
GST registration (if applicable)
Earnings and payment history
Tax-related documents

Secure Storage: All financial information is encrypted and stored securely. We never share your bank details with other users.

4

How We Use Your Information

Service Provision

Create and manage your account
Process ride bookings
Facilitate communication
Process payments
Provide customer support

Safety & Security

Verify driver credentials
Monitor fraudulent activities
Ensure safety compliance
Investigate incidents
Provide emergency assistance

Service Improvement

Analyze usage patterns
Develop new features
Personalize experience
Conduct research
Optimize routes and pricing

Legal Compliance

Comply with laws
Respond to legal requests
Protect our rights
Assist law enforcement
Maintain required records

5

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With Service Providers

We share information with trusted third-party service providers:

Payment Processors: To process payments securely
Cloud Storage Providers: To store and manage data securely
Analytics Services: To analyze app usage
Mapping Services: For location and navigation services

Between Users and Drivers

During a ride, we share limited information:

For Users: Driver's name, photo, vehicle details, and real-time location
For Drivers: User's name, photo, pickup location, and destination
Phone Numbers: Masked phone numbers for in-ride communication

6

Data Security

We implement industry-standard security measures to protect your information:

Encryption

SSL/TLS encryption for data transmission
Encrypted storage for sensitive data
Secure payment processing

Access Controls

Limited access to authorized personnel
Multi-factor authentication
Regular security audits

Data Protection

Regular data backups
Secure server infrastructure
Firewall protection

Monitoring

24/7 security monitoring
Intrusion detection systems
Incident response protocols

7

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request a copy of your personal information, including ride history and account details.

Right to Correction

Update or correct your personal information at any time through the app or by contacting us.

Right to Deletion

Request deletion of your account and personal information, subject to legal requirements.

Right to Portability

Request your data in a structured, machine-readable format for transfer to another service.

How to Exercise Your Rights: Contact us at privacy@goencar.taxi or through the app's support section. We will respond within 30 days.

8

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Goencar Taxi

Khobrawaddo, Siolim
North Goa - 403507
Goa, India

+91 8554918603

privacy@goencar.taxi

Data Protection Officer

For privacy-related inquiries, data access requests, or to exercise your privacy rights:

dpo@goencar.taxi

We aim to respond to all privacy inquiries within 30 days.

Your Consent

By using our Service, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our Service.

Last Updated: January 23, 2026

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